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Product Description
About shipping
Returns & Exchanges
This is the Lumos Pro Duo, designed by Tom's Studio in London.
It's an eco-friendly new pen that you can customize by filling the reservoir with fountain pen ink (glitter ink not allowed) and choosing your favorite nib from 9 options.
The Lumos Duo can store two different types of ink and nibs in one pen.
The ink reservoir and nibs can be rinsed with water and refilled with a different ink.
For instructions on how to use Lumos, please check Tom's Studio's dedicated website. (Instructions are also on the back of the product sleeve.)
●The Lumos - How To
https://tomsstudio.com/en-jp/pages/the-lumos-how-to-guide
The Lumos Pro comes with 9 types of tips.
●Included tips
Drawing pens: 0.1mm, 0.2mm, 0.3mm, 0.5mm, 0.8mm, 1.0mm
Felt pens: Brush, Chisel, Felt
・Size: 152mm (with cap on)
・Recommended ink: Fountain pen ink (glitter ink not allowed)
・Contents: 1 Lumos Pro Duo - Ivy, 9 nibs, 1 pair of tweezers, 1 Black Ink
・Country of manufacture: UK
For Domestic Shipments
We ship via Yamato Transport's Takkyubin service. A shipping fee of 800 yen (Hokkaido/Kyushu: 1,200 yen, Chugoku/Shikoku: 1,000 yen, Okinawa: 1,500 yen) will be charged per shipment.
*Shipping is free for orders totaling 8,800 yen or more.
For International Shipments
We ship via FedEx, excluding some products. Shipping costs are borne by the customer.
*Products are shipped DDU (Delivered Duty Unpaid). Please be aware that customers are responsible for any customs duties or taxes incurred.
Returns Deadline and Conditions
Returns are accepted within 7 days of the product arrival date.
After this period, we will not be able to accept requests for returns or exchanges, so please be aware of this.
We also accept returns due to customer convenience (only in the following cases):
・Unopened and unused products
・Excluding personal orders/sale items
・Please contact us by email within 5 days of product arrival.
Return Shipping Costs
Please note that for returns due to customer convenience, the bank transfer fees and shipping costs will be borne by the customer.
For exchanges of defective products or incorrect deliveries, the cost will be borne by our company.
Defective Products
While we take every precaution to ensure the quality of our products, in the event that a product is damaged or soiled, or if it is different from the product ordered, please contact us within 7 days of product arrival. We will promptly issue a refund or exchange. When returning a product, we kindly request that you contact us by email in advance.
Contact: support@papertree.jp
Please note that after 7 days from the product arrival date, we will not be able to accept requests for returns or exchanges.
